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This Call Center Performance Management Process is the result of tested Call Center Best Practices. Having this blueprint will allow your front-line leaders and other management personnel to effectively...
This is a tool that has saved call centers I have run in the past, countless hours in unproductive time. This tool provides your front-line leadership with the skills to address any performance issues and solve them quickly.
Any Call Center that is not utilizing a system such as Call Center Performance Management is floating without a rudder.
Simply apply this easy to follow roadmap and remove poor performance one and for all.
Enjoy!
To Your Success,
Quickly Achieve The Following...
Here's What Others Are Saying
My goal for my team was to create consistency on the call floor. The PMP (PIP) system helped me teach my leadership team how to identify employees needs and address them right away. We rolled it out an immediately saw a lift in performance. I highly recommend this tool.